2.5. Referencias
2.5.2. Bibliografía recomendada
- Risdon, Chris (2012). Mapping the Experience [presentación en línea].
https://www.slideshare.net/livebysatellite/midwest-ux-12-mapping-the-experience/6-Shorterexperience_mapcustomer_journey_mapactually_I - Risdon, Chris; Quattlebaum, Patrick (2018). Orchestrating Experiences: Collaborative Design for Complexity. Rosenfeld Media Books.
https://www.amazon.es/Orchestrating-Experiences-Collaborative-Design-Complexity/dp/193382073X - Schneider, Jakob; Lawrence, Adam; Hormess, Markus E.; Sickdorn, Marc (2018). This Is Service Design Methods. O’Reilly Meida, Inc.
https://learning.oreilly.com/library/view/this-is-service/9781492039587/ - Stickdorn, Marc; Schneider, Jakob (2010). This is Service Design Thinking: Basics, Tools, Cases.
https://www.amazon.es/This-Service-Design-Thinking-Basics/dp/1118156307